ACN Case Studies/Testimonials

Case Studies

Case Study: Logistics Sector

Case Study: Logistics Sector

Exec Summary800 EmployeesLogistics SectorDelivery times dropped from 13 weeks to 6 weeksHolding costs dropped by $50M per year and Staff turnover reduced from 40% to 4%The Issue Our client required to cut their order to delivery lead-time in half. The lead time would...

Case Study: Care Sector

Case Study: Care Sector

Exec Summary800 EmployeesCare SectorThe Board was able to clearly define specific risk categories, Risk process and Risk Platform implemented that improved the effectiveness in managing business and Operational Risk Executive Team enabled and delivered improved...

Case Study: Food Manufacturing Sector

Case Study: Food Manufacturing Sector

Exec Summary800 EmployeesFood Manufacturing Sector500% ROITurned around performance enabling the organisation to secure major contracts that were at risk. Provided the organisation with data points that enabled a restructuring of site managementThe Issue Our client...

ACN’s Appeal/Differentiator

Relationship
  • I knew they could work with the team
  • They would be honest with the team and employees
  • Empower people to drive their own change
  • Force people to stop and take stock
  • Approach the folks with ease so that issues come to light and can be dealt with
  • Open, not auditors
  • Have good style, people trust them & share
  • Disarming, not about catching you out
  • They have honest conversations
Use Them In Good Times And Bad
  • Not about looking for the negative
  • You define the culture you want
  • Everyone can agree that there could be a better culture
  • They operate by finding common ground – we all want to improve
  • Doing okay versus doing great
Good People
  • Broad experience – but their approach fits any industry
  • Nothing was a problem for them
  • Collaborative and genuinely wanted to help the organisation
  • They were a pleasure to deal with
  • Authentic style
  • Just being themselves
Honest Feedback
  • Blunt and confronting but realised there was positivity to build on
  • You ask an honest question, you get an honest answer
  • They got on and did it seamlessly without drama
Ownership
  • “Realisation” was the value they offered
  • They put it back on the leadership team – what do you want
  • Didn’t just focus on the top teams; got views from everybody
  • We have to own it, ACN can’t own it for us
  • Neutral reporting – offer the facts and allow you to form your own opinion
Not Your Typical Consultant
  • They were not arrogant – they did not have to be the smartest in the room
  • Offer things that they have seen working in other places
  • Do not force a solution
  • Not consultants looking for the next piece of work
  • Their approach in the diagnostic phase was already a positive impact on our culture
Digging Deep
  • They sniff things out – they drill down deeper into questions, concerns
  • Deeply listen to their clients at all levels
  • Rolled up their sleeves and dug deep into the organisation – both vertically and horizontally
  • They have the right interpretations
  • Created self-awareness in the organisation, on what we have to do – our understanding of how/why we must change

The ACN Approach

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Inclusive

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Disciplined process focused on emotions and connections

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Their skill is understanding – asking the right questions

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Focusing on the feedback, not rigidly on the “answers to questions”

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Skilled conversationalists

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Pulled out opportunities

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Listened to the [frustrated] dissenting voice that had been excluded

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Processed the problems and distilled how to talk to everyone

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Pulled the right things out

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Kept an eye on the next phase – how this phase would build to the next phase

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A collaboration

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Highlighted fractures that we were blind to

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Showed top executives their contribution to problems

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Talking to enable realization; a new self-awareness, self-control

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They make connections

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Support your organisation’s individual & unique journey

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The change won’t blow down – it is rooted in something solid

The Results Of The Work

The Results Of The Work

  • Save you money
  • Make you money
  • Identify money leakages you are blind to
  • Enable you to build a house on a strong foundation
  • Improve the viability and sustainability of your people and organisation
  • Increase productivity